Maintaining engineered hardwood floors

Maintaining engineered hardwood floors

Your TrueWood Floor needs to be looked after properly and protected. With suitable and regular treatment it is possible to extend the life of the finish.
Keep the floor dust and sand-free using a vacuum cleaner, a soft broom or a sweeper. Use a good quality doormat. Dirt is the main reason for the wear and tear of wooden floors and by putting a good quality mat outside you will prevent dirt and sand scratching the finish.

Fit all your furniture with felt pads to prevent unnecessary scratching. Do not slide heavy furniture to move it, lift it instead.

In the event of water or other liquid spills, dry the floor immediately. Coffee, red wine and sauces must be wiped off straight away, because they will stain. For stubborn stains, please ask you retailer for advice, there are products available for these, or continue reading below.

It is only necessary to thoroughly clean the floor by hand when it is very dirty. Never use too much water, since this may cause the wood to expand and lead to damage.

Use an approved floor soap and oil to keep the floor nourished and fresh for years to come.
We have chosen Woca floors oils to do the job. They are natural flooring staining and sealing specialists who have been around for many years. We are a supplier of Woca in South Africa and you can buy the necessary oils or stains from us or our approved retailers.

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Your TrueWood floor was finished with Master Oil during manufacturing. This oil emphasises the natural character of the wood and improves its resistance against wear, dirt and moisture.

It is essential to treat your floor with an extra layer of treatment oil immediately after installation. For this, your floor must be clean and dust-free, although it is important that you do not clean the floor with an intensive cleansing agent.


Warning! The temperature must be between 16o C and 20oC.
Put some treatment oil on the floor an evenly distribute it across the floor with a polishing disc, a Taski squeegee or a lint-free cotton cloth. Leave to penetrate for 10 to 15 minutes. Repeat the treatment if the entire floor area has not been saturated. Remove any surplus oild from the surface with a floor cloth or a lint-free cotton cloth. To avoid applying too much oil in one go, we recommend using a plant spray to apply the oil. Wait for about an hour and polish the floor by hand, or for better results, with a polishing machine (150 rotations per minute) with a white or red disc. Corners and other difficult to reach areas can be finished by hand. Polish until the surface is dry. Ensure that during the last treatment polishing is done in the direction of the wood grain.

Warning: Risk of self-ignition. An oil-drenched cloth should be rinsed in water immediately and dried outside.

Leave the floor to dry for 4-6 hours before you walk on it. The oil needs to harden for a further week, during which it is essential to be careful with sliding and heavy objects. After 1 week, the treated surface must be treated with a cleaning soap, which makes the floor dirt-repellent and protects the wood. If your floor is oiled in a natural colour, use the natural colour soap. If it has been oiled in white, use a white soap (the method of application follows below). After this soap treatment, your TrueWood is ready for use.

(see back of bottle for more information)

Vacuum or dry dust floor first. Mix soap with hot water. Mixture ratio is 125ml soap to 5 litres hot water. This is sufficient for a 25 m2 to 30 m2 surface. Always work with 2 buckets, 1 for the soap mixture and 1 with clean water for rinsing your floor cloth.

Apply the soap solution using a floor cloth or mop. Only mop with a damp, not wet, mop or cloth. Never mop the floor afterwards with clean water, because this will remove the protecting soy and coconut oils, leave to penetrate for a few minutes, then mop dry in the direction of the wood grain.


To protect your TrueWood Floor against dirt, you should regularly treat it with a cleaning soap. At the beginning, use the soap every week or every fortnight. Treat the floor in accordance to your own judgement or requirements, but never less than once a month. After each soap treatment, your floor will become less prone to dirt sticking to it and staining.

Removing stubborn stains or scuff marks: Please wipe any liquids spills as quickly as possible. If the floow has stained, try the WOCA stain remover. Spray onto the stain, waite for 10minutes and then wipe the area. It stain does not come out.,try use a damp cloth with the soap solution, rub the stain in the direction and grain of the wood. Clean around the stain inorder to create a gradient effect from the stain to the cleaner perimeter. If the stain is more so stubborn, you can try fine steel wool with the soap solution.
Please note that spot treating or removal of stains must be done gently, mindful that you may remove the master oil in the process.


If your floor is getting somewhat bare, you can perk it up by applying TrueWood’s treatment oil. For an oiled floor with a natural colour, use the natural oil, for a white oiled floor use the white treatment oil. If the floor is not used intensively (e.g. a bedroom) this should be done at least once every 2 years and if the floor is used fairly intensively (e.g. living rooms, kitchens) this should be done about once a year. If you live in a dry climate please oil more regularly to avoid drying of the floor. Before applying the oil, ensure the floor is completely clean and dust-free. To remove the remnants of the soap solution, you should clean the floor with True